What this policy covers
Cleramo Hospitality Group Pty Ltd runs the Cleramo hotel at 125 St Georges Terrace, Perth. This policy explains what personal information we collect when you stay with us, book a table, host an event or simply browse the website, and what we do with it afterwards.
We follow the Australian Privacy Principles under the Privacy Act 1988. Where we deal with guests from the European Union, we also apply the General Data Protection Regulation. If anything here is unclear, contact us and we will explain it in plain terms.
What we collect
We only collect what we need to look after you during a stay or enquiry.
- Contact details: name, email address, phone number and postal address.
- Booking details: arrival and departure dates, room type, number of guests, special requests and dietary needs.
- Payment data: card type, the last four digits and billing address. Full card numbers are not stored on our systems after a transaction settles.
- Stay records: restaurant orders, minibar use, spa bookings and any charge applied to your room account.
- Website data: IP address, browser type and pages viewed, collected to keep the site working properly.
How we use your information
We use your details to confirm bookings, take payment, arrange housekeeping and respond to enquiries. If you have asked for a service such as an airport pickup or a private dinner, we pass the relevant details to the staff member or supplier handling it.
With your permission, we may send occasional emails about offers, new packages or seasonal menus. You can unsubscribe from any of these messages with one click, and we keep a record of that request.
Who we share it with
We do not sell personal information. We share it only with parties who help us run the hotel, and only the minimum they need.
- Payment processors for card transactions.
- Booking platforms and travel agents you used to make the reservation.
- Licensed transport companies for airport transfers you requested.
- Our auditors and insurers, when required by law.
How long we keep it
Booking and billing records are kept for seven years to meet Australian tax and accounting rules. Marketing preferences are held until you withdraw them. Website logs are deleted after thirteen months. After these periods, records are securely destroyed.
Your rights
You can ask for a copy of the information we hold about you, request corrections, or ask us to delete details we no longer need to keep. To do any of this, email cleramo@hotmail.com or write to the privacy officer at 125 St Georges Terrace, Perth WA 6000.
If you believe we have handled your information poorly, contact us first and we will investigate within thirty days. You can also complain to the Office of the Australian Information Commissioner or, if you are in the EU, to your national data protection authority.